Below is a list of all our global tracking descriptions
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Not all tracking descriptions below may apply.
| Tracking Code | Tracking Description | Tracking Status |
|---|---|---|
| ADMIN-AD | Investigation launched — Your parcel has been reported as damaged by the Parcelpoint location. We've notified your retailer and and they will get in touch with you directly. | AGENT_DAMAGED |
| ADMIN-AL | Investigation launched — Your parcel has been reported as lost by the Parcelpoint location. We've notified your retailer and and they will get in touch with you directly. | AGENT_LOST |
| ADMIN-CD | Investigation launched — Your parcel has been reported as damaged by the carrier. We've notified your retailer and and they will get in touch with you directly. | CARRIER_DAMAGED |
| ADMIN-CL | Investigation launched — Your parcel has been reported as lost by the carrier. We've notified your retailer and and they will get in touch with you directly. | CARRIER_LOST |
| ADMIN-CAN | Cancelled — Your parcel has been cancelled. Please contact Parcelpoint if you require more information. | CANCELLED |
| ADMIN-DEL | Deleted — Parcel doesn't exist or has been deleted. | DELETED |
| ADMIN-OH | Hold on! — We've hit pause on your parcel to investigate an issue. Check back soon for an update. | ON_HOLD |