Parcelpoint allows retailers to create a returns portal for their customers using one of the following methods:
- Returns Portal — send the customer to a co-branded returns portal (parcelpoint.com.au/retailer_name) that collects the required information to complete the return
- Custom Integration — build your own returns portal and create a booking with Parcelpoint to handle the delivery of your parcel back to the retailers warehouse.
ℹ️ If you are prefer to use the Returns Portal, contact our sales team to get set up with a co-branded returns portal.
For custom integrations, this document covers 2 elements of integrating with Parcelpoint for Returns:
- Locations — a number of ways you can allow the customer to choose a Parcelpoint location to dropoff their parcel
- Manifest — a range of methods you can use to send us the data we need before we pick up parcels from your warehouse
- Tracking — options to use our tracking page (no integration required) or capture tracking events to use in your own platform
Locations and Manifest is the minimum requirements needed before you start using our Returns service. For home pickup you are also required to check Coverage as a minimum requirement:
- Coverage — check to see if Parcelpoint can pickup from the customer's address
We offer a range of integration options to suit your needs, outlined within each of the 3 main sections of this document (Locations, Manifest and Tracking). Your end-to-end integration solution will typically follow one of two approaches:
API approach
To get started using the Returns integration:
- Email Parcelpoint for a developer account
- Locate your production and staging API keys in the email we send you
For details of what you can return with Parcelpoint, including maximum parcel sizes and dangerous goods, please refer to your contract with Parcelpoint.