Parcelpoint allows you to process returns using the API with one of the following methods:
Return Merchandise Authorisation (RMA)
For retailers who want to approve customer returns prior to supplying a label.
Once the customer's details have been collected and the return has been approved, you will need to generate a one-time URL to complete the return. The URL will allow the customer to:
- Choose a dropoff location/Enter their pickup address
- Pay for the shipping of the return (customer paid only)
- Print a label to attach to the parcel
To integrate this method, use Manifest an RMA Return Order
Custom Return Solution
For retailers who want to provide customers with a Parcelpoint label within their custom Returns Portal.
Once the customer's details have been collected and a label is ready to be issued, you will need to generate a label to complete the return. A label will be returned in PDF format over a S3 bucket URL, that needs to be given to the customer to attach to the parcel.
To integrate this method for returns sent from a:
- Dropoff location — use Manifest a Dropoff Return Order
- Pickup location (eg. home address) — use Manifest a Doorstep Return Order
Depending on the method you choose, a manifest will be created at the conclusion of the return booking process.
Not sending a manifest or sending the wrong details, can result in no customer notifications and a fragmented customer experience
Parcelpoint does offer print-free and packaging solutions at selected locations; however you will need pre-approval from Parcelpoint to use these features. Request approval